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ioSafe Data Recovery Service Terms and Conditions
- To be activated, the ioSafe Data Recovery Service ("DRS") must be activated with the ioSafe product registration process and is a requirement prior to the use of your DRS plan.
- If you or your company has a disaster or system failure, simply call 1.530.820.3090 ext. 430 or email disastersupport@iosafe.com.
- The ioSafe Disaster Response Team will assist you with the recovery process through telephone and email support.
- A Disaster Response Team Leader will be assigned to your disaster as your single point of contact.
- ioSafe will provide up to $5,000 for data recovery services, depending on the ioSafe product purchased.
- All overnight freight costs associated with the disaster event paid for by ioSafe.
- Free replacement of comparable ioSafe unit loaded with recovered data.
- Follow up support to integrate recovered data with computer system.
- Available during the original warranty period and can be extended up to 5 years for an additional fee.
As applicable during the Data Recovery Service period and upon validated registration of an ioSafe (the Company) product on the Company's website (www.iosafe.com), the Company or its contracted partner will assist the original purchaser for one "data recovery event". The Company will attempt to restore the lost data by employing one of the following ways:
- The Company or its contracted partner will provide phone or email based support to assist in recovering the data, or
- The Company will pay for the disaster exposed product to be shipped back to the Company's headquarters for data recovery. If data recovery is successful, a replacement product will be loaded with the original data and shipped back to the original user, or
- At the discretion of the Company, if the data recovery by the Company is not successful, the Company will pay up to the amount shown in the table below for the specific product to a third-party disk recovery service of the Company's choice to extract the data. Any data extracted will be loaded on a replacement product and shipped back to the original user. The Company has the right to use a factory refurbished product as the replacement product.
| Product Line | U.S. Dollars per Disk |
| Solo External HDD | $1,000 |
| SoloPRO External HDD | $2,500 |
| 3.5 Pilot, 3.5 Squadron | $2,500 |
| ioSafe Rugged Portable | $2,500 |
| ioSafe Rugged Portable SSD | $5,000 |
| SoloPRO External SSD | $5,000 |
The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole and exclusive remedy and the Company shall not be liable for any damages whatsoever. The Company cannot guarantee that any data will be recoverable nor can it guarantee which data files are on the product. Data restoration or recovery shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product. Only one instance of a "data recovery event" per product is covered by this program for products registered to the original purchaser only.
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